Contact

CHAT

Monday to Friday 9:00 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 2:00 p.m.

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Send us an email

We will respond to you as soon as possible

customerservice@pookhats.com

Phone support

4767430434

Monday to Friday 9:00 a.m. to 6:00 p.m.
Saturday 9:00 a.m. to 1:00 p.m.

contact us

Yes, the first size change is free (valid only throughout Mexico)

If you place your order with the free shipping option within Mexico, it will arrive within 3 to 5 business days. Hats are shipped 1 business day after payment is made. (If the shipment is to an area far from the main cities, the shipment may take 3 to 5 more days to arrive)

If you need your hat to arrive sooner, you can choose express shipping which has an estimated delivery time of between 1 to 3 business days.

For international shipments, it may take 5 to 10 business days to arrive in the United States and 8 to 14 business days for other countries.

We have a whole section so you know how to measure yourself and know the correct size of your hat, you just have to click on the following link: HAT SIZE

We have a whole section dedicated to providing you with information about the care and cleaning of your hat, just click on the following link: HAT CARE

We ship to almost all countries, but to be safe, you can add the desired products to your cart and proceed to the cart page and check if your country is available for selection.

Clicking on the following link will take you to our return policies where you will find all the details on what to do in case your hat arrives damaged.