Terms and Conditions



Thank you very much for your interest in P'OOK HATS (P'ook by Arlop) products and services. For the purposes of these Terms and Conditions and the relationship between P'OOK HATS and its customers or visitors. The term "P'OOK HATS platforms" shall be understood to include the www.pookhats.com platform, as well as its official social media accounts such as Facebook, Instagram, among others.

The P'OOK HATS platforms are protected by the copyright system, and are the sole and exclusive property of the holder of the registered trademark P'OOK BY ARLOP.

By using the P'OOK HATS platform you accept these terms and conditions.


We invite you to know our Privacy Notice that you can find by clicking HERE , in which you can observe the mechanisms for the exercise of your rights of Access, Rectification, Cancellation, Opposition and Revocation of your personal data.


For the purposes of the P'OOK HATS platform, the acceptance or manifestation of consent to the purchase-sale conditions are considered satisfied or fulfilled at the time the buyer makes use of the digital mechanisms that lead to the conclusion of the sale. buy and sell. The user or buyer, when making use of the P'OOK HATS platform, is declaring that they have the legal capacity to be bound by the terms established in the public notice or offer of sale.


All content hosted or made available through any of the P'OOK HATS platforms, such as text, graphics, logos, button icons, images, among others, are the exclusive property of P'OOK HATS and/or its suppliers. of products or services, and are protected by national and international legislation on intellectual property that includes distinctive signs and copyright.


It is possible that you will need to create your own P'OOK HATS account to access special offers, event information service and "newsletter", for which we will collect a series of personal data whose treatment you can find out in our privacy notice https ://mx.pookhats.com/content/2-politicas-de-privacidad

When you use the services of P'OOK HATS and in the opening and operation of your account, you are responsible for maintaining the confidentiality of your account data and your password, as well as for restricting access to your computer and other devices, and you assume responsibility for any activities performed under your account or using your password.

If you are under 18 years of age, you may use the P'OOK HATS Services only with the participation and involvement of a parent or guardian.

P'OOK HATS reserves the right to terminate accounts, remove or edit content, cancel orders in case of violation of these Terms and Conditions, violation of third party rights or commission of a crime or any conduct that damages the reputation of P'OOK HATS or the customer browsing experience on the P'OOK HATS platforms.


Users may publish their opinions, comments, photographs, and other content; send communications; and submit suggestions, ideas, comments, questions or other information, as long as their content is not illegal, obscene, abusive, constitutes a threat or defamation, or invades the privacy of third parties, infringes intellectual property rights or in any other way is offensive to third parties or objectionable, nor consists of or contains computer viruses, political propaganda or advertising content, chain mail, mass mailing or constitutes any other type of "spam" or unwanted mail. You may not use false email addresses, impersonate another person or entity, or otherwise misrepresent the origin of any content. P'OOK HATS does not regularly review posted content, but we reserve the right to remove or amend such content as soon as we become aware of such situations.

By posting any content or submitting any material for publication, and except as otherwise indicated, you grant to P'OOK HATS the non-exclusive, free, perpetual, irrevocable, sublicensable right to use, reproduce, modify , adapt, publish, translate, create and exploit any derivative works and distribute and display their content throughout the world and through any medium. The ability to use the P'OOK HATS Platforms, in particular its website and P'OOK HATS account services is the only compensation for the rights you grant us for the content and other materials you submit or post.

You agree that the only compensation you will receive for the rights granted to P'OOK HATS with respect to the materials and content, including any trademarks and copyrights, that you submit or post, is the right to use the P'OOK HATS platforms. OOK HATS and in general the products or services of P'OOK HATS. It is understood that the foregoing is granted for the maximum permitted under applicable law. You grant to P'OOK HATS and its sublicensees the right to use the name provided by you in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you may post; that the use of such content will not constitute a breach of this policy and will not prejudice any person or entity and that you will indemnify and hold P'OOK HATS harmless from any claims by third parties in connection with the content you provide. P'OOK HATS has the right, but not the obligation, to monitor and edit or remove any activity or content. P'OOK HATS assumes no responsibility for any content posted by you or any third party.


P'OOK HATS respects the intellectual property of third parties. If you believe that your work has been reproduced in a way that constitutes copyright infringement, please contact us at customerservice@pookhats.com


All products purchased at P'OOK HATS are carried out through a parcel contract. Title and risk of loss of the products will pass to you at the time we deliver the products to the appropriate carrier or parcel company.

P'OOK HATS does not assume ownership of the product returned by the parcel or courier company until there is no communication with the client or buyer that allows certainty of the return in case of loss.


All product information contained on the P'OOK HATS platforms is provided for illustrative purposes only. Before using the products always read the labels, warnings and instructions for use of the products. P'OOK HATS tries to be as accurate as possible. P'OOK HATS hats are handcrafted from toquilla straw, hand-woven, dyed with natural pigments extracted from plants and wood, so there may be slight variations in finishes, colors and dimensions with respect to those shown on the P'OOK HATS 'OOK HATS, so if out of these slight variations you consider that a product purchased on the P'OOK HATS platforms does not meet its description, the only recourse available to you will be to return it in accordance with the provisions of point 12 of these Terms and Conditions.

10.- PRICE

Except as indicated separately, all prices displayed through P'OOK HATS products or services include national taxes.

Except to the extent otherwise indicated, the List Price or Suggested Price that appears for products in any Service or product marketed by P'OOK HATS represents the retail price listed on such product.


All information and details regarding the availability, shipment or delivery of a product are solely estimates. When you place your order, we will send you a message confirming receipt of your order. In the event that for any reason, during the processing of your order, the product ordered by you is no longer available, no charge will be made for those products, or if applicable, the charge will be refunded within the next 48 business hours.

If the product you ordered is not available, we will allow you to order the same subject to inventory confirmation. If we cannot obtain the desired product, your order cannot be confirmed.


Customers or buyers have 14 business days to make the return or exchange once the product is received under the following mechanism:

12. 1 Send an email to: returns@pookhats.com to receive a free product collection guide.

12.2 Fill out the return/exchange form that will be sent to your email.

12.3 Leave the return/exchange form inside the box or packaging where the product will be returned or send it by mail to returns@pookhats.com

12.4 Paste the collection guide outside the box or packaging where the product will be returned.

12.5 Deliver the package to the parcel or courier company.

The product of the same cost will be exchanged for another size, provided that you have received a product of a different size than the one you ordered.

In order for the product to be exchanged or returned, the following procedure will be followed:

a) The product must be received in its original condition and without having had any type of wear or abuse or alteration, with the complete labels and packaging as the product was received by the customer or buyer.

b) Once the provisions of the previous paragraph have been verified by P'OOK HATS, an email will be sent within 72 business hours to the customer or buyer, the origin or inadmissibility of the change or return request, as well as If applicable, the instructions to coordinate the refund or change.

c) Only requests for exchange or return of products purchased on the P'OOK HATS platforms will be processed, so in case of exchange or return of a product purchased at another point of sale, you must contact that establishment directly. .

d) Changes or returns are not accepted on products that have been purchased with sales or discounts or purchased with discount codes, unless they have a defect or damage.

e) Returns will not be accepted for reasons unrelated to factory damage or defects and for changes in sizes. For change of sizes the change will be made up to one time.

In returns of international purchases, the same return mechanism mentioned in the previous paragraphs will be applied. For returns of international purchases, the buyer customer must absorb, at his expense, all shipping-reception costs of the product and, where appropriate, other customs or other official expenses. The guarantee on the part of P'OOK HATS is limited to the free exchange of the product whose defect originated from the place of manufacture.

The size guide that is available HERE , is for guidance and support so that you can measure yourself and define what size can fit you, however it does not guarantee that it will fit you due to the morphology of each person, so from this moment P'OOK HATS disclaims any liability in this regard.


Please review our other policies posted on the P'OOK HATS platforms. These policies also govern your use of P'OOK HATS products or services. We reserve the right to make changes to our website, policies, terms and conditions at any time and your continued use of P'OOK HATS products or services will demonstrate your acceptance of such changes. If any of these conditions is considered invalid, void, or unenforceable for any reason, said condition will be considered independent and will not affect the validity and enforceability of any of the remaining conditions.


Any dispute or claim related to the purchase of P'OOK HATS products or services will be submitted and resolved at your choice, either through the Federal Consumer Attorney's Office ("PROFECO") or through the Competent Courts of the city of Leon Guanajuato. By using the P'OOK HATS platforms, you are implicitly accepting submission to such jurisdiction and competence or means of conflict resolution.


It is located on Blvd. El Maguey Ext. No. 2306 Interior No. Local 1, Colonia Benito Juárez, CP 36446, San Francisco Del Rincón, Guanajuato, Mexico, and you can also contact us at the following email address: customerservice@pookhats.com